• Respect for the other person’s model of the world.尊重別人的內心世界

  • Behavior and change are to be evaluated in terms of context, and Ecology三贏

  • Resistance in a client is a Sign of a lack of rapport. (There are no resistant clients, only inflexible communicators. Effective communicators accept and utilize all communication presented to them.)溝通的阻礙由於缺乏親和

  • People are not their behaviors.  (Accept the person; change the behavior.)行為不等於人

  • Everyone is doing the best they can with the resources they have available. (Behavior is geared for adaptation, and present behavior is the best choice available. Every behavior is motivated by a positive intent.)每人在任何時間均會為自己選擇最適當的行為

  • Calibrate on Behavior: The most important information about a person is that person’s behavior.行為,舉止;態度是重要的資訊

  • The map is not the Territory. (The words we use are NOT the event or the item they represent.)地圖不等於地域

  • (U) You are in charge of your mind, and therefore your results (and I am also in charge of my mind and therefore my results).掌握自已的心思,就能掌握結果


  • People have all the Resources they need to succeed and to achieve their desired outcomes. (There are no unresourceful people, only unresourceful states.)每人都已經具備使自己成功快樂的資源

  • All procedures should increase choice /Wholeness所有行動應增加選擇和整體

  • There is ONLY feedback! (There is no failure, only feedback.)沒有挫敗,只有回應

  • The meaning of communication is the Response you get.溝通的意義決定於對方的回應。

  • The Law of Requisite Variety: (The system/person with the most flexibility of behavior will control the system.)在任何一個系統裡,最靈活的人便最能夠控制大局