Training

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose the appropriate style for any situation.

The TKI assesses an individual’s typical behavior in conflict situations and describes it along two dimensions: assertiveness and cooperativeness. It provides detailed information about how that individual can effectively use five different conflict-handling modes, or styles.

Why It’s Popular

The TKI is the world’s best-selling conflict management assessment because it:

• Facilitates learning to use five practical, situation-specific styles for dealing with conflict effectively (competing, collaborating, compromising, avoiding, accommodating)

• Helps trainers, managers, and other professionals open productive one-on-one and group discussions around conflict

• Reflects today’s gender, racial, ethnic, age, and job-level diversity in the workplace—based on an updated normative sample

• Is quick (30 items, takes just 15 minutes) and easy to understand, and requires no special training or certification to administer

How It Helps

The TKI assessment is ideal for a wide range of applications, including:

• Conflict management—to identify different conflict-handling styles and to learn how to choose the appropriate style for any situation

• Team building—improves team functioning by helping members reconcile differences and work together more effectively

• Leadership development—enhances leaders’ conflict management skills

• Performance improvement—helps eliminate barriers to effective performance

• Stress reduction—gives employees the capacity and tools to identify and manage workplace stress

• Retention—helps employees be successful, improve morale, and stay engaged in order to build a stronger organization and retain the best talent